Consumers International launches agenda for fair mobile services Are you irritated by unsolicited calls from telemarketers? Has a caller tune been activated on your mobile phone without your consent? Are you not satisfied with your telecom service provider’s customer care? Consumers International, the world federation of consumer rights groups, has launched a new consumer agenda for fair mobile services that sets right issues affecting phone users, which includes the need for reliable service, data security, fair contracts and transparent billing. It was launched to mark World Consumer Rights Day, the theme being ‘Fix Your Phone Rights’. Sibichen K. Mathew, Adviser and Regional Head (Karnataka and Kerala), Telecom Regulatory Authority of India (TRAI), termed unsolicited commercial calls and SMSs as the “biggest nuisance” faced by consumers. An official of TRAI said subscribers were given the option of blocking calls and messages...
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